RE: Unable to create Klaros WebApp Service . WebApp service getting closed

Ashish Jha, modified 6 Months ago.

Unable to create Klaros WebApp Service . WebApp service getting closed .

Youngling Post: 1 Join Date: 8/3/23 Recent Posts
Hi Team ,

We have deployed community edition of karlos on the local service machine . We are facing issue with the WebApp Service . WebApp service getting closed while the machine is ideal or the user is signout . We tried create the WebApp service while running the service getting ( error 1053 the service did not respond to start and control on timely fashion ).

Request you to kindly help me out in priority . We can connect on scrrensharing to look into the same .


Regards,
Ashish Jha
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Torsten Stolpmann, modified 6 Months ago.

RE: Unable to create Klaros WebApp Service . WebApp service getting closed

Jedi Council Member Posts: 755 Join Date: 2/12/09 Recent Posts
Hello Ashish,

we already provided the solution for you via email, so I am just adding the same information here for others who may also stumble upon this problem:

The following steps assume that you have installed Klaros in the folder C:\Users\ashish\Klaros-Testmanagement, please adjust accordingly:

Open a command shell (cmd) and enter the following commands:

set CATALINA_HOME=C:\Users\ashish\Klaros-Testmanagement
cd %CATALINA_HOME%\bin
setenv.bat
service.bat remove
service.bat install
tomcat9w.exe

This now opens a GUI Window. Here you must configure the following parameters:

  1. In tab 'General' set the Startup type to 'Automatic'​​​​​
  2. In tab 'Log On' set the user and login credentials to the ashish account
  3. In tab 'Java' set the memory pool parameters
  4. Return to tab 'General', apply the changes and start the service
I verified these steps as working over here, so I am confident that this will work for you too.

​​​​In any case, please let me know if this worked for you.

Regards,

Torsten

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