Problem creating Issue using Klaros to BugZilla - NullPointerException

Amit Seal Ami, modified 12 Years ago.

Problem creating Issue using Klaros to BugZilla - NullPointerException

Youngling Posts: 8 Join Date: 9/27/11 Recent Posts
Hi there.
I have tried to integrate BugZilla with Klaros and apparently it worked. (it can be validated, credentials work, field values are parsed from BugZilla).

However, whenever I am trying to create a issue, it is showing this error-

Unable to save the issue: java.lang.NullPointerException




Can anyone tell me what I am supposed to do?

Additionally, here is a screenshot of the Create Issue Page

issue management exception bugzilla
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Tobias Schmitt, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException

Padawan Posts: 71 Join Date: 2/12/09 Recent Posts
Hi Amit,

welcome to our community. Can you please send us the log file "catalina.out" from the "logs" folder within your Klaros installation (<INSTALL PATH>/logs)?

What versions of Klaros and Bugzilla are you currently using?

Regards,
Tobias
Amit Seal Ami, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException

Youngling Posts: 8 Join Date: 9/27/11 Recent Posts
Hi ToBias.

Thank you for the quick response.

Here is the catalina log file. I didn't find a file specifically named as catalina.out though.

My BugZilla is version 4.0.2

Klaros is Community edition, the version is 4.23 I think ( I viewed it from the installer properties).


Additionally, I am using IIS 7, Windows 64 bit, and Active Perl version ActivePerl-5.12.4.1205 64bit.
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Tobias Schmitt, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException

Padawan Posts: 71 Join Date: 2/12/09 Recent Posts
Hello,

thank you for the log file. Can you please send us the Klaros version again? You can find the version of your installation in the lower right corner of Klaros-Testmanagement (for example on the login screen).

We will try to reproduce this error and will give you a note as soon as we know something new.

Regards,
Tobias
Amit Seal Ami, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException

Youngling Posts: 8 Join Date: 9/27/11 Recent Posts
My bad, I mistakenly provided the installer version.

Here is the Klaros version

3.4.5 - Build 452 (2011-08-29 19:51:53)
Amit Seal Ami, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException

Youngling Posts: 8 Join Date: 9/27/11 Recent Posts
Hello Again Tobias.

Is there anything else I can provide to help you find out the source of this error?

Klaros is currently the best choice I have for test management integrated with BugZilla, and I am eager to have the solution as soon as possible.

Thank you all for providing something this awesome, even if this is community edition, along with the helpful support. emoticon
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Tobias Schmitt, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException

Padawan Posts: 71 Join Date: 2/12/09 Recent Posts
Hello,

We are working on this issue with high pressure. It would be great if you could also send us the other log files from the "logs" folder of your Klaros installation. (Just zip the whole folder).

Regards,
Tobias
Amit Seal Ami, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException

Youngling Posts: 8 Join Date: 9/27/11 Recent Posts
Glad to know that you are looking into it.

Here is the zip folder.
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Torsten Stolpmann, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException (Answer)

Jedi Council Member Posts: 755 Join Date: 2/12/09 Recent Posts
This issue has been tracked as: KLAROS-1411 - Unable to create issues in Bugzilla 4.x

It has been fixed towards version 3.4.6 which will be released next week.

Thanks for your input!

Regards,

Torsten
Amit Seal Ami, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException

Youngling Posts: 8 Join Date: 9/27/11 Recent Posts
Excellent news!
Thank you, Klaros team for providing professional class support. Can't wait to get my hands on the new version.

emoticon
Amit Seal Ami, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException

Youngling Posts: 8 Join Date: 9/27/11 Recent Posts
Hello Torsten,

I can not wait to get the fixed version.

If the release is being delayed for making it better/solving some more bugs, I can certainly wait.
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Torsten Stolpmann, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException (Answer)

Jedi Council Member Posts: 755 Join Date: 2/12/09 Recent Posts
Amit,

we still have a nasty issue regarding Trac authentication open for this release, which we were not yet able to resolve in a satisfying manner.

This is hopefully done on Monday.

Sorry for the delay,

Torsten
Amit Seal Ami, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException

Youngling Posts: 8 Join Date: 9/27/11 Recent Posts
Glad to know that emoticon

Thank you for ensuring customer satisfaction.
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Torsten Stolpmann, modified 12 Years ago.

RE: Problem creating Issue using Klaros to BugZilla - NullPointerException

Jedi Council Member Posts: 755 Join Date: 2/12/09 Recent Posts
Klaros-Testmanagement including support for Bugzilla 4.x has been released today.

Enjoy,

Torsten