How is Klaros-Test­management licensed?

The Community Edition can be used free of charge, even for commercial purposes. A license for the commercial Enterprise Edition consists of licenses for a fixed number of active users for a single server installation (on premises). Klaros-Test­management is also available as cloud-based service available (on demand), which is also licensed per user. For both models, a minimum of three licensed users is considered.

How are users counted towards licenses?

A licensed user is by definition any activated user account with the permission to log in to the application. The number of activated users must not exceed the number of licensed users. It does not matter if a user is currently logged in or not. This means that more users can be created in the system than were licensed, but the surplus users must not be activated.

What does Klaros-Test­management cost?

The Community Edition is available free of charge. The price for a server installation, the Enterprise Edition starts at 1280,- € and includes licenses for 3 users. The smallest cloud variant also comes with licenses for 3 users, starting at 90,- € per month. Additional user licenses can be purchased depending on your needs. Determine the exact price for your individual needs on our website: https://www.klaros-testmanagement.com/purchase

How can I evaluate Klaros-Test­management?

For an easy start, you can use our online demo. Alternatively you can Download the Community Edition for Windows and Linux. To unlock the enterprise features, please request at Trial web form a 30-day valid license key. We will need a valid e-mail address to which the trial license is to be sent.

Can I easily switch from the Community Edition to the Enterprise Edition?

Yes, an existing installation of the Community Edition can be converted at any time by installing an Enterprise Edition license key. Existing data will remain, you can continue working seamlessly.

Can the Enterprise Edition also be used on a time-limited basis?

Yes, you can also use Klaros-Test­management as a Cloud/On-Demand service. The usage period can be monthly or yearly at a discount.

How long do you need to set up the service? What is its availability?

We usually require one working day for setup and guarantee an uptime of 99.5% for the year.

The number of testers used varies depending on the period of development. Can I change the number of users?

Yes, you can always purchase additional user licenses. The reduction of licenses is possible at any time with notice 4 weeks before the end the booked usage period (month or year).

I want to change the server Klaros-Test­management is installed on. What will happen to my license?

Please send us an e-mail with the new server ID. You will find this in Klaros-Test­management on the Overview page in the Configure section. Immediately, but no later than the next business day you will receive a new license key. The old license key loses its validity.

How can I order Klaros-Test­management Enterprise Edition ?

You can order by email or fax. In each case, we need the following information:

  • Your full name
  • The name of your company
  • The billing address of your company
  • For orders from EU countries, the VAT identification number
  • The type of license (server license or cloud)
  • The number of licenses you would like to purchase
  • The e-mail address to which we should send the invoice and the license to

What happens after my order?

Within one business day we will send you a PDF document via e-mail containing your order confirmation and invoice. In addition you will receive the software maintenance contract and the software license contract as well as a temporary 30 day license key by request, in order to begin work straight away.

When will I receive my permanent license key?

After we receive the payment we will send you the license key for the server ID you have provided to us. In addition, you will receive a bill of delivery containing the confirmation of receipt of payment and the delivery date.

How can I pay?

The invoice you receive from us is due upon receipt. As payment methods we accept Amazon Pay, Euro bank transfers and international money orders.

Which currencies do you accept?

Currently we only accept payments in Euro. Please contact us at sales@verit.de if this is a problem for you.

Is it possible to pay via credit card?

If you are a customer of Amazon you may issue payments via Amazon Pay using you attached payment instruments like credit cards etc.. In other cases, payment is only possible through bank transfers and international money orders.

Where can I find your account details?

Our account details are not published on the website. You will receive them with your invoice.

Is there support for the Community Edition?

In general, we do not provide support for the Community Edition free of charge. However, we watch our community forum quite closely, so you are welcome to post your questions there. If you in need of further assistance, please contact us for a quote.

What support is available for the Enterprise Edition and what does it cost?

Support for the Enterprise Edition for the first year is included in the purchase price. This includes a software maintenance contract valid for one year upon receipt of order. Included in this maintenance contract is comprehensive e-mail and forum support as well as free upgrades to all new versions released within this time frame.

How long does the maintenance contract last and what happens after?

The Enterprise Edition licenses include a maintenance contract, valid for one year from order date. If the maintenance contract is not cancelled at least 30 days before expiration, it is automatically extended by another year.

What happens if I suspend the maintenance contract?

If you no longer want support and updates, simply cancel the contract. However, you will not be able to use any further updates after the expiration date.

How can I resume the maintenance contract?

You can resume the maintenance contract at any time. The extension always starts at the expiry date of the previous maintenance contract, no matter when the extension of the maintenance contract is resumed.

How can I reach support?

You can reach us by e-mail at  support@verit.de or by phone at   +49 631 520 840 00. We are available from 09:00 to 12:00 (MET) and from 13:00 to 18:00 (MET). Queries are handled as quickly as possible and will be answered on the next business day at the latest. We prefer inquiries by e-mail.

How often are updates released?

Typically 2-3 new feature releases will appear per year, which are supplemented by service releases as needed at irregular intervals.

How do I get updates?

We will automatically inform our customers by e-mail when a new version is available. All new versions can be downloaded at http://klaros-testmanagement/download.

Do we need training in Klaros-Test­management?

Klaros-Test­management requires some basic understanding of the areas of software quality assurance and test management. Our extensive documentation (PDF and HTML) will teach you how to use Klaros-Test­management. If you have need of specific training, please contact us for an offer.

We require professional services. What are you offering?

Missing a feature? Would you like a professional adjustment to your existing systems? Would you like us to migrate your data from an unsupported format? Please contact us and tell us what you need. One of our staff will be happy to clarify any details and provide you with an individual offer.

Do you provide training?

Yes, by appointment, you can also book training courses with us. These are typically held in the form of individual workshops.

We are using an yet unsupported tool. Can Klaros-Test­management be adapted to it?

Please let us know if you miss an interface to a specific tool. We will examine whether and with how much effort an adaption can be realized.

What are the minimum requirements in order to run Klaros-Test­management?

Klaros-Test­management requires the following environment in the minimum case:

  • Microsoft Windows XP (32/64 bit), Microsoft Windows Vista (32/64 bit), Microsoft Windows 7 (32/64 bit), Microsoft Windows 8/8.1 (32/64 bit) as well as Microsoft Windows Server 2008/2012 (32/64 bit) or
  • Linux IA32 (Intel 32 bit architecture) or Intel 64/EM64T (Intel 64 bit architecture) distributions
  • Java Platform, Standard Edition 7
  • Minimum Hardware Requirements: Single Core CPU 2.5GHz, 4GB RAM, 20 GB free disk space

For which other products do interfaces exist?

Klaros-Test­management provides interfaces to the following products:

Issue-Management: Bugzilla, Atlassian JIRA, Mantis, Redmine, Edgewall Trac
Continuous-Integration: Jenkins, Hudson
Test-Tools: QF-Test, Jubula / GUIdancer, Ranorex, Selenium, TestComplete, JUnit, AUnit, Boost Test, CppTest, CppUnit, Free Pascal Unit, MSTest, NUnit, PHPUnit, Tusar, UnitTest++

Please refer to the documentation for information about the supported versions.

Are there any open APIs to which I can connect?

Yes. There are interfaces for importing test cases and test results via XML. These are specified in the documentation.

I have technical questions, where can I find answers?

Here you have several options:

The community forum contains answers to prior problems:

Some solutions are also listed in the support FAQ:

In addition, there are detailed instructions in the user handbook:

You can reach us by e-mail at  support@verit.de or by phone at   +49 631 520 840 00. We are available from 09:00 to 12:00 (MET) and from 13:00 to 18:00 (MET). Queries are handled as quickly as possible and will be answered on the next business day at the latest. We prefer inquiries by e-mail.

How will I know when a new version is released?

We inform our customers by e-mail as soon as a new version is available. You may also refer to our website.

I have a feature request, a suggestion or a question. Where can I send it?

Please use our forum or sent an e-mail to our support team. We really appreciate your feedback.

I am very satisfied with Klaros-Test­management. How can I spread the word?

In addition to any feedback we appreciate a recommendation or a brief statement for our website. To increase the usefulness of our forum for everyone, your comments and suggestions are always welcome there.